You can change your subscription plan at any time. When you change your subscription plan you will be charged for the new plan immediately and we will credit your Stripe subscription with any time remaining in the billing cycle.
1. Click on ‘My Account’ and then ‘Update or cancel subscription’ at the bottom of the page to be redirected to the Stripe Customer Portal:
2. Click on the blue ‘Update plan’ button.
3. The ‘Update your plan’ page is displayed on the screen. You have the option to change your type of subscription and a toggle at the top to change from monthly to yearly subscription. Click on the ‘Monthly’ and ‘Yearly’ subscription buttons to change the display.
4. Click on the plan to select a new plan. The ‘Select’ box will change to ‘Selected.’ Then click on the blue ‘Continue’ button:
Please note: In this example I am changing from a yearly Non-Profit subscription to a monthly Non-Profit subscription:
5. The ‘Confirm your updates’ page is displayed on the screen. You will see your new billing amount and date. Click on ‘View details’:
6. You will now see the details of any prorated credit, minus the new subscription plan charge, and any amount due today. Once you are happy with the changes click on the blue ‘Confirm’ button.
Please note: In this example I am changing from a yearly Non-Profit subscription to a monthly Non-Profit subscription:
7. The change has now been made and you are redirected to the ‘Current plan’ page. You will see your new billing amount and date. Click on ‘View details’ to see more information.
8. If you scroll down the page you will see your payment history in the ‘Invoice history’ section. Click on ‘Return to Brevio’ to return to your Brevio Dashboard.
If you need support please contact us on 01225 530 095 by telephone, or by clicking on the ‘Contact us’ link from your Brevio Dashboard to send us an email to hello@brevio.org. We are available Monday - Friday 9:00am - 17:30pm. If you contact us outside of these office hours, please provide your contact details and we will endeavour to answer your query as soon as possible.