If your card details have not been accepted by Stripe during the subscription process, there are a few steps you can take:
Double-check the information: Ensure that you have entered your card details correctly, including the card number, expiration date, security code, and billing address. Even a small error can cause the payment to be declined.
Contact your bank or card issuer: Sometimes, a card may be declined due to security measures or restrictions imposed by your bank or card issuer. Reach out to them directly to enquire about any potential issues or restrictions related to your card.
Try a different card: If possible, try using a different payment card to see if it gets accepted by Stripe. This can help determine if the issue lies with the specific card or with the payment process itself.
Contact Brevio support: If you have checked the details, contacted your bank, and tried a different card but still experience difficulties, reach out to our Brevio support team for assistance on firstname.lastname@example.org. We can provide guidance and help resolve any issues related to the payment process.
It's important to note that Stripe's payment acceptance is determined by various factors, including the validity of the card and any security measures in place. By following the steps above and contacting the appropriate parties, you can address the issue and proceed with your subscription.